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Operations
Leadership Development Program 

IMPORTANT NOTICE: The 2024-2025 recruitment season is happening now! You can also visit our events page to see if we'll be on your campus (virtually and/or in person) in the near future. 
OLDP associates posing for a group photo
Do you have a passion for improving the customer or client experience, solving problems, and helping organizations operate more effectively? Our Operations Leadership Development Program (OLDP) could be a perfect fit. The OLDP offers a unique opportunity for high-potential, early-career professionals to grow innovative leaders through project and people management experiences.

Through two rotations, each lasting 12 to 18 months, you'll build your knowledge of core operations as you improve processes, manage teams, and deliver on projects aligned with enterprise objectives. The OLDP will also provide support for your early-career needs, development, and exploration through mentorship and a strong program community.

Upon graduation from the program, you'll be prepared to lead impactful projects and teams across the organization and support our vision of being the premier global health services company.

Not ready for a full-time position yet? The OLDP also offers a 10-week summer internship experience to identify future full-time associates.
Apply for a full-time OLDP role
Associates share more about the program and their experiences.

Hear more about the program directly from our associates!

Recruiting dates:
Recruiting for the OLDP opens at the beginning of August and runs until November. 

Spring recruitment is January through March (depending on fall recruitment outcomes).
Who we hire:
Early-career candidates with a Bachelor's degree in Business or a Health Care related field.
Locations for the first rotation:
Bloomfield, CT,
Chattanooga, TN
Denver, CO

Relocation support is provided. 
Program timeframe:
3 years

Program Framework

Rotation 1: 
Core Operations​​
  • Support critical operational processes that impact end-to-end client/customer/provider experiences
  • Create reliable reporting and dashboards that provide visibility into operational processes
  • Influence partners in a matrixed environment

Rotation 2: 
Improvement and Delivery
  • Manage and execute on programs and projects aligned with enterprise objectives
  • Apply agile methodology to gain efficiency, reduce operating expenses, or improve customer experience in a specific business are
  • Create recommendations based on data-driven insights and analytics
  • Gain experience in statistical processes control
  • Improve processes through managing a team

Post-Program Role: Strategic Operational Leadership
  • Oversee critical business processes and lead teams
  • Manage relationships with global service partners
  • Lead efforts to automate processes and manage bot technology
  • Contribute to overall strategic roadmap planning for client, customer, and provider work streams

Areas of exposure:

As a member of the Operations Leadership Development Program, you'll rotate through several areas of the organization and gain exposure to the following:

•    Customer and Client Service Operations
•    Pharmacy Operations
•    Provider Solutions and Operations
•    Strategy and Enablement​​​​​​​
OLDP associates posing for a group photo

Not quite ready for full time? Check out our OLDP summer internship.
During our 10-week summer internship, interns are exposed to all aspects of The Cigna Group's business operations as they manage a project aligned to our priorities and growth strategy. Projects could include anything from data analysis and process improvement to design thinking and UAT Testing.

Our goal is to give interns a realistic experience of what it’s like to work in operations by becoming part of a team and being responsible for their project’s results. Interns who continually impress us during the summer will be invited to join the OLDP full-time when they graduate. 

The summer internship takes place in our global corporate headquarters in Bloomfield, Connecticut. Interns who live more than 50 miles away will be provided housing. 

Recruiting for our summer internship begins annually in August and runs until November. Spring recruitment takes place from January through March depending on fall recruitment outcomes.
Apply for an OLDP internship

Take it from them...
RJ C. headshot

RJ C.

Quality Review & Audit Lead Analyst
“My experience in the OLDP has been exceptional, providing me the opportunity to showcase leadership, enhance my skills, and take ownership of projects. This program has given me the chance to explore opportunities I never thought were possible this early in my career. As a result, I now possess the skillset necessary to be an effective leader and contributor in today's dynamic environment.”
Alyssa S. headshot

Alyssa S.

Lead Analyst - Financial Analyst, Global Workplace
“I love how supportive the OLDP is. We truly are a community, and not only do we get immense support from our executive sponsors, but we can always count on our fellow associates to be there when we them. I have formed such strong bonds and friendships within these past 3 years, and I have the OLPD to thank for that.”
Cassandra G. headshot

Cassandra G.

Operations Lead Analyst
“The OLDP is my family. When I applied for a role after graduating, I was thrilled at the opportunity to connect with this amazing group of people. Coming from a non-profit background that prioritized family and connectivity, the OLDP offered a similar environment. The program offered me an opportunity to co-lead a technology implementation aimed at enhancing operational excellence and improving client satisfaction. This experience allowed me to gain insight into the intricacies of each role within the department and observe how we serve our clients from start to finish. Our team provided valuable insights to managers, contributing to a culture driven by data and meaningful influence.”
Peter K. headshot

Peter K.

Operations Lead Analyst 
“The Cigna Group’s Operations Leadership Development Program (OLDP) has been instrumental in shaping the leader I aspire to be. The program has afforded me the chance to forge meaningful relationships with mentors across diverse business areas, learn the complexities of people management, and acquire comprehensive project management skills. The OLDP is an exceptional platform to accelerate your career growth while learning from industry experts and peers.”
Cigna Group OLDP associates posing for a group photo at a wellness event
OLDP associates sitting in a group presentation
OLDP associates giving thumbs up at a community service event
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