Leadership Development Program 

IMPORTANT NOTICE: The 2023-2024 recruitment season is happening now! You can also visit our events page to see if we'll be on your campus (virtually and/or in person) in the near future. 
OLDP associates posing for a group photo
Do you have a passion for improving the customer or client experience, solving problems, and helping organizations operate more effectively? Our Operations Leadership Development Program (OLDP) could be a perfect fit. The OLDP offers a unique opportunity for high-potential, early-career professionals to grow innovative leaders through project and people management experiences.

Through two rotations, each lasting 12 to 18 months, you'll build your knowledge of core operations as you improve processes, manage teams, and deliver on projects aligned with enterprise objectives. The OLDP will also provide support for your early-career needs, development, and exploration through mentorship and a strong program community.

Upon graduation from the program, you'll be prepared to lead impactful projects and teams across the organization and support our vision of being the premier global health services company.

Not ready for a full time position yet? The OLDP also offers a 10-week summer internship experience to identify future full-time associates.

Program Framework

Rotation 1: 
Core Operations​​

  • Support critical operational processes that impact end-to-end client/customer/provider experiences
  • Create reliable reporting and dashboards that provide visibility into operational processes
  • Influence partners in a matrixed environment

Rotation 2: 
Improvement and Delivery

  • Manage and execute on programs and projects aligned with enterprise objectives
  • Apply agile methodology to gain efficiency, reduce operating expenses, or improve customer experience in a specific business area
  • Create recommendations based on data-driven insights and analytics
  • Gain experience in statistical processes control
  • Improve processes through managing a team

Post-Program Role: Strategic Operational Leadership

  • Oversee critical business processes and lead teams
  • Manage relationships with global service partners
  • Lead efforts to automate processes and manage bot technology
  • Contribute to overall strategic roadmap planning for client, customer, and provider work streams

Areas of exposure:

As a member of the Operations Leadership Development Program, you'll rotate through several areas of the organization and gain exposure to the following:

•    Customer and Client Service Operations
•    Pharmacy Operations
•    Provider Solutions and Operations
•    Strategy and Enablement
OLDP associates posing for a group photo

Not quite ready for full-time? Check out our OLDP summer internship.

During our 10-week summer internship, interns are exposed to all aspects of The Cigna Group's business operations as they manage a project aligned to our priorities and growth strategy. Projects could include anything from data analysis and process improvement to design thinking and UAT Testing.

Our goal is to give interns a realistic experience of what it’s like to work in operations by becoming part of a team and being responsible for their project’s results. Interns who continually impress us during the summer will be invited to join the OLDP full-time when they graduate. 

The summer internship takes place in our global corporate headquarters in Bloomfield, Connecticut. Interns who live more than 50 miles away will be provided housing. 
Recruiting for our summer internship begins annually in August and runs until November. 

Take it from them...

Calvin E. headshot

Calvin E.

Operations Lead Analyst

​​​​​​​"My first rotation in the OLDP as a Data Enablement Lead Analyst has given me the opportunity to learn new technical skills in coding and data visualization, as well as provided me with in depth knowledge of how we handle calls in our Contact Center. Prior to starting my role, I had no experience with coding, but my manager and team continuously take the time to teach and support me throughout my learning journey. During this rotation I’ve also had the opportunity to partner with members of our finance and workforce planning departments, giving me a diverse perspective of Operations."
Hannah D. headshot

Hannah D.

Senior Operations Advisor

​​​​​​​"My second rotation in the OLDP as a Continuous Improvement Advisor has allowed me to drive business process improvement initiatives in order to maintain a customer-centric culture of quality. I have enjoyed the opportunity to build on the skills I learned in order to obtain my Six Sigma Green Belt certification and am grateful for the collaborative environment that allows me to work with a variety of business partners."
Connor R. headshot

Connor R.

Operations Senior Advisor

​​​​​​​"My time in the OLDP has enabled me to develop complex problem-solving skills early in my career across multiple teams and business units. In my third rotation as a Category Management Advisor in the Strategic Sourcing organization, I am responsible for managing and executing print and distribution contracts with external vendors. The opportunity to lead intense negotiations with our suppliers have a direct impact to reducing spend at the Enterprise level and assist with ensuring The Cigna Group is meeting our yearly financial goals."
Sarah F. headshot

Sarah F.

Operations Advisor

​​​​​​​"Being in the OLDP has allowed me to expand on my creative problem-solving skills as I lead project teams through process innovation and improvement. The opportunity to design and pilot a new process with our global vendors has permitted me to step into my informal leadership skills and directly impact the customer experience by promoting timely and accurate payment of their medical claims." 
Cigna Group OLDP associates posing for a group photo at a wellness event
OLDP associates posing with emoji pillows, big glasses and cat props
OLDP associates giving thumbs up at a community service event