Frequently Asked
Questions (FAQs)

You have questions, we have answers.  

Let's get you to the right information. Which best describes you or the information you are looking for?

Looking to Apply

How do I search for jobs and apply?
We know that finding the right role for your next career move is important. That’s why we’ve created the helpful tools below!
  • Visit our career site Home page and select the "Get Started" option. Here, you'll be able to upload your resume and get matched with job opportunities that closely align to your previous skills and experiences.
  • The Areas We Hire For page is another great resource that lists all the different kind of roles we hire for by category.
  • If you already know the title of the role you're looking for, you can search by the job title here. 
  • Looking for an alternative, more personalized job search experience? Try using our Chatbot located at the bottom right-hand side of your screen. You can upload your resume directly to the bot and receive a list of personalized job recommendations tailored to match the experience outlined on your resume.
  • Once you’ve found a role that interests you, you can apply directly from the job description page. For more information on our hiring process, check out the How We Hire page.

I need assistance applying due to a disability. Who should I reach out to?
The Cigna Group is committed to helping individuals with disabilities participate in the workforce. We ensure equal opportunity to apply and compete for jobs. If you require an accommodation based on your physical or mental disability, please email Please note: This email is only used for accessibility accommodation requests and will not accept resumes or respond to application status requests. 
Do you have remote work opportunities?
Yes, we have several remote roles at The Cigna Group, and within our subsidiaries. Carefully review the job description to determine if the role you're applying for is considered remote, hybrid, or on site.

I live outside of the United States, am I eligible for remote positions?
Remote is permitted only within the country for which the job is posted. If you’re interested in a “remote” position and it’s posted in the United States, you must reside in the United States. In some instances, you are required to live and work within a specific state. Carefully check the job description and talk with your recruiter about the expectations for the role.
How do I interpret job descriptions that list roles as hybrid or remote?
We have many different ways of working at The Cigna Group, and within our subsidiaries. Roles can be categorized as remote, hybrid, or on site. Here is a definition of each.

  • Remote: employees work remotely 100% of the time. Some remote positions will allow you to work from anywhere in the United States, while others will require you to live and work within a specific state. 
  • Hybrid: All hybrid positions require the majority of the employees’ time to be spent working in person, while the remainder can be spent working remotely. If you have questions about what this will look like for the position you’re applying for, talk to your recruiter or hiring manager for more specific information. 
  • On Site: A small percentage of our positions are categorized as on-site. On-site roles require the employee to work at a designated company location 100% of the time. These are often warehouse and direct patient care roles.

If you are unsure what the position you’re considering is categorized as, carefully check the job description, and talk with your recruiter or hiring manager about the expectations for the role.

Does The Cigna Group and its divisions have internet speed requirements for remote positions?
Yes, we do have specific internet requirements. Click here to learn more.
How do I add a referral to my application?
When applying, you will see the question "How did you hear about us?".  At this point, you can select "Referred by The Cigna Group Employee" and then indicate the employee's first and last name or their work email address. Please note: You cannot add a referrer to your application after you've submitted. If you're selected to move forward in the hiring process, you're welcome to share your referrer's name with the recruiter during your phone screen.
Can I submit or email you my resume for general consideration, rather than applying to a specific job? 
To be considered for a position, you will need to apply directly to a role on our career site; we do not accept resumes by email.

After I've Applied

I’ve applied already, what happens now?
After you apply online, you will receive an email within 24 hours confirming we’ve received your application. If you are a good fit for the role, one of our recruiters will be in touch. However, you can check the status of your application anytime by logging back in to the system. For step-by-step information on our hiring process, check out our How We Hire page.

I’d like to get a status update on my application. How do I do that?
You can log in to your candidate account at any time to review the status of your application. Visit this link and log in to your account using the email address you applied with. If you forgot your password, you can reset it by clicking “Forgot Password.” If you’ve spoken with a recruiter/hiring manager and would like a status update on your application, please reach out directly to the recruiter.

How can I add a resume or cover letter to the application I've already submitted?
Unfortunately, due to system limitations, once you've submitted an application you cannot make any changes. If you're selected to move forward in the hiring process, you're welcome to share additional materials with the recruiter during your phone screen.
I've already applied. How long until I receive an update?
Our recruiters review every application individually, taking care to advance candidates whose skills and abilities most closely match the experiences and skills listed in the job description. Please allow our recruiters 1-3 weeks to follow up regarding the status of your application. 
My application is "under review." What does that mean?
This means our hiring team has received your application and is reviewing your materials to evaluate how your skills and experiences fit the listed requirements in the job description. This stage can take anywhere from 1-3 weeks. Once a decision has been made regarding your application status, you will receive a notification.

Manage Application

I forgot my username and/or password. What should I do?
Your username is usually the email address you originally used to apply to a position.  If you forgot your password, please go here and click “Forgot Password” to reset it.

Can I update my email address in Workday?
You can change your email address by visiting your candidate home in Workday.

Can I update my first name, last name, and/or physical address in Workday?
Unfortunately, due to system limitations, once you've submitted an application you cannot make any changes to your application. If you're selected to move forward in the hiring process, you're welcome to share your updated information with the recruiter.

I've accidentally withdrawn my application and would like to still be considered for the role. How do I reactivate it?
You can contact our Cigna Group Careers Facebook page. Please note: You will be unable to change anything on your application when re-activating. Your application will be considered as is.

Additional Information

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IMPORTANT NOTICE: Don’t see an answer to your question? Click the Chatbot feature at the bottom right of your screen to subscribe, find jobs that fit your experience, and get answers to any additional questions. You can also  connect with us on our Facebook page or on Instagram.

Covid-19, impacts to hiring process

As a result of the pandemic, we've adopted some changes. These changes are designed to keep you, your family, our clients, and our colleagues safe. Go to our Covid-19 Information page where you'll find information and resources to help you navigate and know who to contact with questions.