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Operations
Leadership Development Program 

NOTICE: The 2025-2026 recruiting season for this program has begun!  You can also visit our events page to see if we'll be on your campus (virtually and/or in person) in the near future. 
OLDP associates posing for a group photo


If you're passionate about improving customer experiences, solving real-world problems, and helping organizations operate more efficiently, the Operations Leadership Development Program (OLDP) is designed for you. This program empowers early-career professionals to grow as leaders while making a meaningful impact.

Over two immersive rotations—each lasting 12 to 18 months—you’ll gain hands-on experience in Core Operations and Improvement & Delivery. You'll lead projects, manage teams, and drive initiatives that align with enterprise-wide goals, all while improving business processes and customer outcomes.

Throughout the program, you’ll be supported by experienced mentors, a strong peer community, and opportunities to explore different career paths. By the end, you’ll be equipped to lead high-impact teams and initiatives that help us deliver on our mission to be the premier global health services company.
Apply for our full-time OLDP role
Associates share more about the program and their experiences.

Hear more about the program directly from our associates!

 Dates:
Recruiting for full-time OLDP positions begins in August and runs until November.

Intern recruitment runs January through March.

Locations:
Bloomfield, CT
Chattanooga, TN
Denver, CO
Philadelphia, PA
St. Louis, MO

Relocation support is provided. 

 Timeframe:
Full-time:
3 years comprised of two 12-18-month rotations

Internship:
10 weeks

Who We Hire:
Current seniors enrolled in a bachelor's program in operations, supply chain management, logistics, healthcare administration, or a related business discipline — or individuals with relevant professional or hands-on experience.

Program Framework

Rotation 1: 
Core Operations​​
Get hands-on experience supporting the day-to-day operations that drive our business and impact customers, clients, and providers.

You’ll:
  • Support key processes that shape the full customer experience
  • Build dashboards and reports that bring visibility to operations
  • Collaborate across teams and influence decisions in a matrixed environment

Rotation 2: 
Improvement and Delivery
Step into a strategic role where you’ll lead initiatives that improve how we work and serve our customers.

You’ll:
  • Manage and deliver projects aligned with enterprise goals
  • Use agile methods to boost efficiency, cut costs, or enhance customer experience
  • Turn data into insights and actionable recommendations
  • Learn and apply statistical process control techniques
  • Lead process improvement efforts, including managing a team

Post-Program Role: Strategic Operational Leadership

 After completing the program, you’ll be ready to lead high-impact projects and teams, driving innovation and shaping the future of healthcare operations.

Interview Process: 


The interview process begins with a phone screen with our campus recruiter. Candidates who advance will move on to a virtual first round interview with current program associates followed by a virtual second round interview with the program manager and an operations leader. Final round interviews will take place in person during a Blitz Day event in late October in Bloomfield, CT.

Take it from them...
RJ C. headshot

RJ C.

Quality Review & Audit Lead Analyst
“My experience in the OLDP has been exceptional, providing me the opportunity to showcase leadership, enhance my skills, and take ownership of projects. This program has given me the chance to explore opportunities I never thought were possible this early in my career. As a result, I now possess the skillset necessary to be an effective leader and contributor in today's dynamic environment.”
Alyssa S. headshot

Alyssa S.

Lead Analyst - Financial Analyst, Global Workplace
“I love how supportive the OLDP is. We truly are a community, and not only do we get immense support from our executive sponsors, but we can always count on our fellow associates to be there when we need them. I have formed such strong bonds and friendships within these past 3 years, and I have the OLPD to thank for that.”
Cassandra G. headshot

Cassandra G.

Operations Lead Analyst
“The OLDP is my family. When I applied for a role after graduating, I was thrilled at the opportunity to connect with this amazing group of people. Coming from a non-profit background that prioritized family and connectivity, the OLDP offered a similar environment. The program offered me an opportunity to co-lead a technology implementation aimed at enhancing operational excellence and improving client satisfaction. This experience allowed me to gain insight into the intricacies of each role within the department and observe how we serve our clients from start to finish. Our team provided valuable insights to managers, contributing to a culture driven by data and meaningful influence.”
Peter K. headshot

Peter K.

Operations Lead Analyst 
“The Cigna Group’s Operations Leadership Development Program (OLDP) has been instrumental in shaping the leader I aspire to be. The program has afforded me the chance to forge meaningful relationships with mentors across diverse business areas, learn the complexities of people management, and acquire comprehensive project management skills. The OLDP is an exceptional platform to accelerate your career growth while learning from industry experts and peers.”
The Cigna Group OLDP associates posing for a group photo at a wellness event
OLDP associates sitting in a group presentation
OLDP associates giving thumbs up at a community service event
OLDP associates posing for a group photo

Not quite ready for full time? Check out our OLDP summer internship
During this 10-week program, interns dive into The Cigna Group’s business operations by leading a project aligned with our strategic priorities. Projects may involve data analysis, process improvement, design thinking, or UAT testing — offering a realistic view of what it’s like to work in operations.

Interns become part of a team, take ownership of their work, and receive mentorship throughout the experience. Those who stand out may receive full-time offers to join the Operations Leadership Development Program (OLDP) after graduation.

The internship takes place at our global headquarters in Bloomfield, Connecticut, with housing provided for interns living more than 50 miles away. Recruitment runs annually from January through March.
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