Customer Service & Claims Jobs | The Cigna Group Careers

Video of employees sharing why they like working in Customer Service and Claims

The Cigna Group offers countless job opportunities across our divisions Evernorth Health Services and Cigna Healthcare. Each division offers extensive hands-on training and the ability to grow a valuable skillset for a long-term career here.

Evernorth Health Services is comprised of businesses like Express Scripts, Accredo, eviCore, and more. Employees in this division answer customer's questions related to pharmacy and benefits management.

Cigna Healthcare employees aid customers seeking guidance on Medicare, dental, vision, behavioral health, and Individuals and Families Plans.

Our Customer Service and Claims teams are dedicated to serving our 18 million customers worldwide and love the fact that they can use their listening and problem-solving skills to make a difference in customers’ lives.

Customer Service team members field inquiries about patient medications, benefit offerings, and ultimately support our customers in living a healthier life. Claims team members ensure customers’ medical claims are processed accurately and timely which helps them to maintain their health, well-being, and sense of security.

Ready to join #TeamCignaGroup, #TeamCigna, or #TeamEvernorth? Scroll down to view our openings and learn about our hiring process here.

Customer Service & Claims Career Highlights

The Cigna Group offers a robust benefits package that begins on your first day of work.

Benefits on Day One

You'll make a difference, make friends, and be supported with benefits that start day one, including:

18 days of paid time off + 8 company holidays
8 hours of paid time off for volunteering
Tuition reimbursement
401(k) with company match
Wellness program with employee rewards

Customer Service & Claims teams have a family atmosphere and managers are there to help you learn.

Supportive Culture

Starting your career here in Customer Service might feel both exciting and overwhelming. If hired as a representative, you’ll be onboarded in a class of teammates experiencing the same thing as you. Managers know learning a business of this size takes time and are ready to answer your questions.

The Cigna Group wants employees to grow, develop, and take their career where they feel passionate.

Career Growth & Mobility

Our representatives have a wealth of knowledge about our business that makes them a great fit for any team. Many work their way up to management roles, while others take their talents in a different direction within the company. We help employees build the career path right for them by offering skills coaching, ongoing feedback, and platforms to showcase their achievements.

Take it from some of our team members...

Shannon B.

“Our company is filled with diversity and has a real family atmosphere. Everyone that you meet is very helpful, supportive, and just really encouraging. We also take pride in creating an environment where you truly feel comfortable being yourself and an environment that you're happy to come to every day.”

Joshua S.

“The things that this company offers me are wide-reaching. But what’s most important to me is the growth potential that is here, the stability of the position and the company overall, and the abilities that I have towards advancement.”

Elham E.

“I have amazing managers and an outstanding team who are helping me all the time. I'm amazed about everyone coming together, trying to help me, which makes me feel connected with my team even working from my home. I really, really love the spirit and the positive feeling we have here.”

See what other employees are saying about The Cigna Group by reading their stories here.